30 Days Refund/Replacement Policy
We offer a full refund or free replacement for the following situations within 30 days.
- The item is defective, damaged, broken, or not functioning as expected.
- The item received is different from the description or the product customization.
- The size received is incorrect.
- Items are missing or lost.
Our 30-day Refund & Replacement Policy does not cover the following reasons. The following issues are not eligible for refunds or replacements:
- Requests made after 30 days from the date of delivery.
- Incorrect size, product, address, or personalized information chosen by the customer.
- Damage caused by misuse, mishandling, or lack of maintenance.
- Items that have been washed, worn, soiled, or damaged through customer use.
- Personal reasons such as changes in taste, preference, or decision.
- Items bought during sales or promotional events.
Step 1: Reach out to Customer Service at support@lilachaven.com.
Step 2: Submit a refund or replacement request by including photos of the items you received, along with a photo of the front package and shipping label to ensure proper assistance.
Step 3: Receive your refund or replacement once your ticket has been processed.
Once your refund is approved, the funds will be returned to the original payment method used for your purchase. The time it takes for the refund to reflect in your account or statement is as follows:
- Credit Card: Within 10 business days.
- PayPal: Within 3 to 5 business days.